Question 1

What sizes are Maison OGG socks available in?

Accepted Answer

Our socks are designed to fit a range of sizes comfortably. Please check the sizing information provided on each product page before placing your order.

Question 2

What are Maison OGG socks made from?

Accepted Answer

The exact composition of each pair can be found on its product page. We carefully select our designs and materials with comfort, quality and everyday wear in mind.

Question 3

How should I care for my socks?

Accepted Answer

To keep your Maison OGG socks looking their best, we recommend washing them inside out on a gentle cycle at 30°C. Avoid bleach and tumble drying. Let them air dry whenever possible. 🤍

Question 4

Where do you ship?

Accepted Answer

Maison OGG ships from France to France and selected international destinations.Available shipping options and their prices will be displayed at checkout according to your delivery address.

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs depend on your destination and the delivery method selected. The exact amount will be calculated and displayed at checkout before you complete your purchase.

Question 6

How long will my order take to arrive?

Accepted Answer

Delivery times vary depending on your destination and chosen shipping method. Once your order has been dispatched, you'll receive a confirmation email with all available tracking information.

Question 7

Will I have to pay customs or import fees?

Accepted Answer

International orders may be subject to customs duties, taxes or import fees depending on the destination country. These charges are determined by local authorities and, when applicable, are the responsibility of the customer.

Question 8

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible. We'll always do our best to help, but once an order has been prepared or shipped, we may no longer be able to make changes.

Question 9

Can I return my order?

Accepted Answer

Yes. Returns are accepted in accordance with our Returns Policy. Items must be unworn, unused and returned in their original condition. Please refer to our Returns Policy for full details and applicable time limits.

Question 10

What is The Box?

Accepted Answer

The Box is a special Maison OGG experience that lets you bring several of your favourite designs together in one beautiful package. ✨ You'll be able to select your preferred designs from the available options when ordering.

Question 11

Are Maison OGG designs official artist merchandise?

Accepted Answer

No. Maison OGG is an independent brand. Our creations are original designs inspired by music, emotions, stories and the little details that connect us to the songs we love. Maison OGG is not affiliated with, endorsed by, or associated with any artist, record label or official merchandise company.

Question 12

How can I contact Maison OGG?

Accepted Answer

Have a question that isn't answered here? We'd love to hear from you. 🤍 You can contact us through our Contact page or by email, and we'll get back to you as soon as possible.

Frequent Asked Questions

A little note from Maison OGG

What sizes are Maison OGG socks available in?

What are Maison OGG socks made from?

How should I care for my socks?

Where do you ship?

How much does shipping cost?

How long will my order take to arrive?

Will I have to pay customs or import fees?

Can I change or cancel my order?

Can I return my order?

What is The Box?

Are Maison OGG designs official artist merchandise?

How can I contact Maison OGG?

Frequent Asked Questions

A little note from Maison OGG

​

What sizes are Maison OGG socks available in?

What are Maison OGG socks made from?

How should I care for my socks?

Where do you ship?

How much does shipping cost?

How long will my order take to arrive?

Will I have to pay customs or import fees?

Can I change or cancel my order?

Can I return my order?

What is The Box?

Are Maison OGG designs official artist merchandise?

How can I contact Maison OGG?